— ABOUT US

— Who We Are

A healthcare-focused virtual staffing company

ClinDeskVA is a healthcare focused virtual staffing company supporting medical practices, telehealth providers, mental health clinics, and healthcare startups across the United States.

We don't place generalist virtual assistants and hope for the best. Every ClinDeskVA goes through structured training in U.S. healthcare workflows, insurance processes, EHR systems, and compliance-driven environments before they're ever placed with a client.

When a VA joins your team, they're ready to contribute from day one.

— What Makes Us Different

Built differently — on purpose

Healthcare-Only Focus

We don't support e-commerce or marketing agencies. Our entire team is trained around the specific workflows, terminology, and compliance requirements of healthcare practices. That specialisation shows in the quality of work.

Your EHR, Our Expertise

Our VAs are trained across 14+ leading EHR platforms including Epic, Athenahealth, Tebra, eClinicalWorks, TherapyNotes, and Cerner. No software switching, no disruption to your existing systems.

HIPAA-Aware by Default

Every ClinDeskVA VA is trained on HIPAA regulations and handles protected health information with strict protocols. We operate under a Business Associate Agreement (BAA) — compliance is our foundation, not a checkbox.

Dedicated, Not Shared

Your VA works with you and your practice — not a rotating pool of contractors split across dozens of clients. Same person every day. Better consistency, faster turnaround, and a VA who truly knows your workflow.

Built to Scale With You

Starting with one VA? Great. Need a full support team as your practice grows? We can build that too. ClinDeskVA offers flexible team support and advanced workflow optimisation for practices at every stage.

Ready From Day One

No ramp-up period, no guesswork. Our structured pre-placement training means every VA understands the realities of U.S. healthcare administration before they touch your workflow.

— who we support

Providers at every stage of growth

Private Medical Practices

Solo physicians to group practices across all specialties, we handle the admin so you handle the care.

From solo practitioners streamlining their first hire, to multi-provider groups building out entire virtual admin teams — we support healthcare at every scale.

Telehealth & Digital Clinics

Virtual-first providers who need remote-ready admin support that works seamlessly online.

Mental & Behavorial Health

Therapists, counsellors, and psychiatrists managing high patient volume with sensitive care requirements.

HealthCare Startups

Early stage companies that need solid administrative infrastructure without full time hiring costs.

Nurse Practitioner – Owned Clinics

Multi Provider Group Practices

NPs building independent practices who need lean, reliable operations without the overhead.

Larger teams that need coordinated VA support across departments, providers, and locations.

• Prior authorization submissions, tracking, and denial management

• Insurance eligibility verification

• Medical billing support and claims follow-up

• EHR/EMR data entry, documentation, and system customization

• Appointment scheduling and calendar management

• Patient communication — calls, texts, and email follow-ups

• Telehealth coordination and virtual front desk support

• General back-office and administrative operations

— What Our VAs Handle

The full range of healthcare admin functions

Our virtual assistants are trained across the full range of healthcare administrative functions so whatever your practice needs, we have it covered.

"Not sure which services fit your practice? That's what the discovery call is for."

• Accuracy in every task, every time

• Clear communication and reliable turnaround times

• Seamless integration into your existing workflow and tools

• HIPAA-compliant handling of all patient data

• Scalable support that grows as your practice grows

— Our Commitment

More than task coverage — a reliable partner

— The Team Behind ClinDeskVA

Founded by a physician who lived the problem

"After seeing firsthand how administrative burdens were burning out providers and disrupting patient care, I set out to build a better solution — one designed specifically for the realities of modern healthcare practice."

Founder, ClinDeskVA

Dr. Terry Jadono

ClinDeskVA was founded by Dr. Terry Jadono, a medical doctor with extensive experience working alongside U.S. healthcare providers in clinical support, utilization review, and full-scale clinic operations.

With a deep understanding of both the clinical and operational demands of modern medicine, Dr. Jadono built ClinDeskVA to bridge the gap, giving providers the high quality, HIPAA-aware administrative support they actually need, powered by virtual assistants who are trained to the same standard he'd expect in any clinical environment.

Ready to take admin off your plate?

Book a free 30 minute discovery call. We'll walk you through exactly how ClinDeskVA can plug into your workflow — no pressure, no obligation.